Refund policy
Effective Date: June 22, 2026
30-Day Returns
Customers may request a return within 30 calendar days of receiving their order.
To be eligible for a return, the item must:
- Be unused
- Be in its original condition
- Be returned in its original packaging
- Include proof of purchase
14-Day Right of Withdrawal
In accordance with applicable UK consumer regulations, customers have the right to cancel their order within 14 days of receiving their goods.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Contact Information
Trade Name: Ealapa
Phone Number: 701 664 76 76
Email: info@Ealapa.shop
Address: 34 Downing Street, London SW1A 2AD, United Kingdom